Defects

Notification of damage to a parcel or product

Received a damaged parcel or a faulty item? Fill in the form below and we will take it from there.

Please tell us in the message:

• your order number,
• the SKU or name of the damaged product and how many pieces are affected,
• what exactly is damaged – the packaging, the product, or both.

Photos of the damage are the fastest way to settle a claim. The form does not accept attachments, so please email them to office@furnica.com with the same order number in the subject line.

Keep the original packaging and the damaged goods until the claim is closed, and report an incomplete or damaged delivery within 3 working days – see our Refund policy for details.